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On-Site Audiovisual Technical Support
Technical Services

On-Site Audiovisual Technical Support

We place certified technical staff at the client’s premises so auditoriums, control rooms, and campuses operate without interruptions. We also supervise and audit third-party AV projects to verify they meet the technical standard and the approved design.

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Operador en un puesto de control con pantallas de cámaras y monitores de seguimiento
Since 2006
AV integration in Colombia
Crestron Master Gold
and Crestron Service Provider
CTS
AVIXA certification on our team
AV Awards Americas 2025
Learning Environment Project of the Year
What it solves

What On-Site AV Technical Support Solves

In an auditorium mid-session, a 24/7 monitoring center, or a campus with hybrid classes, an AV failure isn’t a minor inconvenience: it stops the entire operation, and there’s no time to schedule a visit. On-site technical support solves that risk by putting certified technical staff inside the client’s facility, ready to run events, handle incidents, and keep the system available throughout the day. Beyond daily operation, we oversee project execution and audit existing AV projects to verify what was installed meets the technical standard and the approved design.
Technician with helmet and reflective vest checking the cabling of a ceiling unit
What it includes

What On-Site Technical Support Includes

Dedicated technicians at the client's facility

Certified technical staff assigned to the client's AV operation, under the dedication model the operation requires.

Support for events and critical operations

Technical presence during sessions, broadcasts, and activities where a failure would stop the entire operation.

AV project audits

A diagnosis of the technical condition of existing AV systems and their compliance against the original project.

On-site technical support

In-person handling of incidents and operation of AV systems throughout the day, to keep the space available.

AV project supervision / oversight

Verification that project execution meets the approved design and technical standard, whether ours or a third party's.

Certified staff

A team with AVIXA's CTS and Crestron backing (Master Gold / CSP) to operate and integrate the client's technology.

How we work

How We Handle On-Site Support

Diagnosis and technical site visit

We assess your AV operation's condition, how critical the spaces are, and usage peaks, to size the support model you actually need.

Defining the model and response times

We agree by contract on staff dedication, scope (support, oversight, or audit), and response times based on the operation.

Assigning certified staff and execution

We deploy technicians with AVIXA's CTS and Crestron backing on-site, or supervise and oversee the project as contracted.

Reporting and after-sales support

We document incidents, equipment condition, and audit findings, and keep the operation running with the agreed after-sales service.
Where it applies

What Spaces and Sectors This Service Applies To

Monitoring center with a multi-screen video wall and operator desks

Monitoring centers and crisis rooms

24/7 operations where an AV failure compromises surveillance and decision-making. On-site support keeps video walls, control rooms, and crisis systems available.

Auditoriums

Sessions, conferences, and live broadcasts that can't afford a technical pause. Technical support during the event so projection, audio, and control respond.

Corporate sector

Multinational offices with critical rooms and continuous meeting schedules that need a dedicated technician and immediate on-site response.

Education sector

Universities and campuses with hybrid classrooms, auditoriums, and simulation centers that depend on system availability throughout the academic day.

Government sector

Agencies with monitoring centers and operations rooms where AV system continuity is part of the operation itself.

Why choose us

Why Choose Integración AV for Your On-Site Support

Certified Technical Staff

Support is delivered by technicians with AVIXA's CTS and Crestron Master Gold and CSP backing, not generic operators. A team that studies the scope of each technology knows what to operate, what to integrate, and what to report.

Operational Continuity and Response

For operations that can't stop, system availability is the service. We place dedicated on-site staff and agree by contract on response times based on how critical your operation is.

National Coverage with Technical Partners

We operate from Bogotá and from an office in Medellín, and provide service in the rest of Colombia with our own technicians traveling from our offices or with technical partners in other cities.

End-to-End After-Sales Support

Pre- and after-sales service in Colombia since 2006. On-site support integrates with our maintenance plans and project audits, under the same technical point of contact.

Need this service in your operation?

Tell us about the space and your estimated date. A specialist replies during office hours.

Request a technical consultation
Message us on WhatsApp
Call +57 301 656 9858
Frequently asked questions

Frequently Asked Questions About On-Site Technical Support

If your question isn’t here, write to us: a specialist replies during office hours.

Talk to a specialist
It includes dedicated certified technical staff at the client’s facility to operate the AV systems, handle incidents, and support events and critical operations throughout the day. Beyond daily support, the service covers AV project oversight — to verify execution meets the approved design — and audits of existing projects. The dedication model, scope, and response times are defined by contract based on how critical your operation is.
Yes. We run technical audits of existing AV projects to understand the equipment’s actual condition and its compliance against the original project, regardless of who did the installation. We also oversee third-party projects to verify execution meets the technical standard. From that diagnosis we define the on-site support model that best fits your operation.
It depends on how critical your operation is. For some clients a full-time dedicated on-site technician makes sense; for others, scheduled presence or support for specific events. The dedication model and response times are agreed by contract after a technical site visit where we size your operation’s actual load, usage peaks, and critical spaces.
No, it complements it. The on-site technician runs the spaces and handles incidents throughout the day; the preventive maintenance plan checks and adjusts equipment on a schedule so it fails less often.
Yes. We have our main office in Bogotá and an office in Medellín, and we provide on-site support in the rest of Colombia with our own technicians traveling from our offices or with technical partners in other cities. Coverage and timing are defined when we review your project.
We don’t publish prices because every support service is quoted based on its actual scope. The cost depends on the dedication model (full-time, hourly, or per event), the number and criticality of the spaces, the scope — support, oversight, or audit — and the response times required. After a technical site visit we deliver a detailed written quote with scope, dedication, and support model.
Technical consultation

Request a Technical Consultation and We'll Size Your On-Site Support

The first conversation is a technical consultation where we learn about your operation: which spaces are critical, how you use them day to day, and what level of availability you need. From there we size the support model — dedicated technicians, event support, oversight, or audit — and prepare a detailed written quote with scope, dedication, and response times.

Tell us about your project

A specialist replies during office hours, Monday to Friday, 8:00 AM to 6:00 PM (Colombia time).

Direct contact

Replies during office hours.

Request a technical consultation
Message us on WhatsApp
Call +57 301 656 9858